Mitsubishi Oman Tops 2024 Sales Satisfaction Index

Mitsubishi Motors Oman has ranked No.1 in the 2024 Kantar Sales Satisfaction Index (SSI), leading all competing automotive brands in the Sultanate. This recognition highlights Mitsubishi’s commitment to delivering exceptional customer experiences, maintaining high service standards, and ensuring customer satisfaction.

Industry Leadership

Mitsubishi Oman scored 815 points, surpassing the industry benchmark of 773 points. Contributing factors include:

• Purchase Experience: Smooth and transparent processes.
• Dealership Facilities: Convenient locations, flexible hours, ample parking, and comfortable waiting areas.
• Showroom Standards: Cleanliness, amenities, and accessibility of product information.

Customer-Focused Attributes

The professionalism of sales advisors, including clarity in financial and insurance details, product knowledge, and responsiveness, significantly influenced customer satisfaction. Additionally, timely delivery, paperwork transparency, and effective follow-ups played a key role. Digital channels like websites and call centers also enhanced the overall experience.

Mitsubishi Oman’s investment in customer satisfaction and maintaining exceptional buying experiences has solidified its position as a market leader. This recognition by Kantar, a global leader in marketing analytics, underscores Mitsubishi’s commitment to excellence.

Mitsubishi Showrooms in Oman

Mitsubishi showrooms are located in Athaiba, Mabelah, Barka, Sohar, Nizwa, Ibri, Sur, Jalan Bani Bu Ali, and Salalah, offering a wide range of vehicles and services to customers.